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▶ The following provides a brief summary of the development procedures of OPEN.
▶ Selection of the civil transactions to be published
On Feb. 1, 1999, a review team was composed of well-seasoned staff with much experiences in audit and inspection to determine which cases must be made open to the public. Through discussions with the relevant city departments the team analyzed the entire civil applications for permits or approvals by title, processing procedures, corruption-prone factors, and types of irregularities.
The 26 fields for civil applications finally selected to be published on the Web are those that most frequently cause irregularities, those that cause inconvenience to citizens due to the complexity of the processing procedure, and those whose publication is expected to block requests for concessions.
▶ Organization of task force team for OPEN development and its process
The 0PEN Development Team consists of 3 persons in charge of analyzing the cases and 9 program developers. Based on their past records, the government staff In charge of permit processing, approval, and inspection gave briefings on the details including the characteristics and objectives of the cases. The development team held discussions on which of the details to make public and the method of such disclosure.
Systems designing was made simultaneously with the case analysis, which involved categorizing the application cases, analyzing each case into its procedures, and designing a flow chart.
Standardized data entry formats were designed for the city staff to easily process the data. The system focused on meeting citizens'needs for information by providing a specification of each case to be published, which includes handling procedures, required paperwork, and related documents, and the search function. The system was also designed to include information on the city department in charge, staff in charge, the telephone number, as well as when and how the filing will be processed.
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▶ Training of personnel in charge
A total of 5,000 employees in 485 city departments dealing with applications were trained in computer rooms to operate the system and add and Ihange the data. Following training, ID's and passwords were assigned to allow each individual trainee to make entries at his or her department.
▶ Operation of OPEN system
On April If, 1999, a total of 26 fields of civil applications were made public. Starting from March 2, 2000, 15 more areas with the potential for irregularities have been their application processes made public : 4 industry and economy related areas, 5 transportation related areas, 6 environment related areas.
In addition, all civil application documents will show an e-mail address at the bottom so that people who wish to monitor the handling process of his or her application are able to ask questions or make comments directly to the staff in charge by simply clicking the address on the document through the internet.
From July 2000, more 13 civil affairs functions related to the citizens'daily life in areas such as sanitation, welfare, construction, housing, urban planning, and fire-fighting have been made public.
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