▶ As soon as a citizen files an application for a building permit, for example, government staff in charge will post the details of the received application on the OPEN site. Using any computer connected to the Internet, whether at home, work, or at the nearest district or ward office, the citizen can learn at real time whether the application has been received properly, who is currently handling and reviewing the case, when the permit is expected to be granted, and if it is returned, then for what reasons.