▶ The Online Procedures ENhancement for civil applications (OPEN) was developed to achieve transparency in the city's administration by preventing unnecessary delays or unjust handling ofcivil affairs on the part of civil servants.
▶ Among many of the civil transactions handled by the Seoul Metropolitan Government, this Web-based system allows citizens to monitor applications for permits or approvals where corruption is most likely to occur and to raise questions in the event any irregularities are detected.
▶ Features
Without making telephone calls or visits, citizens can monitor procedures of handling civil applications through the Internet whenever they want and wherever'they are.
Access to real-time information on the details of handling civil applications, procedure of approval, document review, schedule for process ahead, etc.
Offering access to information to all citizens, fairness and objectivity is secured in city administration, thereby removing public distrust.
